IIBA- 2818 | Business Process Analysis
 
In this course, you’ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements.
The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you’ll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to present your analysis work to management and hold a successful project retrospective.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
 
WHO SHOULD ATTEND?
Systems analysts
Business analysts
IT project managers
Associate project managers
Project managers
Project coordinators
Project analysts
Project leaders
Senior project managers
Team leaders
Product managers
Program managers
 
WHAT YOU'LL LEARN
Attributes of a quality process
Contributors to process quality
Process of business process analysis
Triggers for business process analysis
Responsibilities of the BA
Stakeholder identification and analysis
Elicitation techniques, such as interviewing and observation
Elicitation session preparation and management
Goal-Question-Metric (GQM) analysis
Metrics selection
Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming)
Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams
Identification of improvement options using the situation-target-proposal (STP) method
Structure of an effective business case
Project retrospectives
 
PREREQUISITES
Business Analysis Essentials
Requirements Development, Documentation and Management
 
COURSE OUTLINE
1. Introduction to Business Process Analysis
Business Process
Business Process Analysis
Triggers to Analyze a Process
Process Scope
2. Identify Stakeholders and Elicit Information
Stakeholders
Elicitation Techniques
Elicitation Sessions
3. Use the Goal-Question-Metric Approach
Goal Question Metric
Selecting Metrics
4. Model the Current Process
What Is a Model?
SIPOC Diagram
Use Case Diagram
Process Diagrams
Flowchart
Swimlane Diagram
Entity Relationship Diagram
5. Determine Causes of Problems and Identify Improvement Options
Causal Analysis
Process Improvement
6. Take the Next Steps: Business Case to Retrospective
Business Case
Project Retrospective
 
LABS OUTLINE
Lab 1: Apply a Quality Checklist
Lab 2: Choose a Business Process to Analyze
Lab 3: Fill Out the Abbreviated Project Minicharter Template
Lab 4: Identify Stakeholders of Your Process
Lab 5: Identify Information Elicitation Techniques for Your Stakeholders
Lab 6: Prepare to Interview the Stakeholders
Lab 7: Perform and Document a GQM Analysis
Lab 8: Create a SIPOC Diagram
Lab 9: Create a Use Case Diagram
Lab 10: Create a Swimlane Diagram
Lab 11: Create an Entity Relationship Diagram
Lab 12: Perform Causal Analysis
Lab 13: Use the STP Method to Identify Improvement Options
Lab 14: Model the Improved Process
Lab 15: Prepare a Management Briefing
Lab 16: Provide Feedback on the BPA Process
 
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Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.