ITIL 4 SLM PRACT | ITIL 4 Practice: Service Level Management
 
Course Outline
List of figures
List of tables
Module 1: About this guide
ITIL® 4 qualification scheme
Module 2: General information
Purpose and description
Terms and concepts
Scope
Practice success factors
Key metrics
Module 3: Value streams and processes
Processes
Value streams contribution
Module 4: Organizations and people
Roles, competencies, and responsibilities
Organizational structures and teams
Module 5: Information and technology
Information exchange: inputs and outputs
Automation and tooling
Module 6: Partners and suppliers
Dependencies on third parties
Support from third parties
Module 7: Capability assessment and development
The practice capability levels
Capability self-assessment
Service level management capability development
Module 8:  Recommendations for practice success
Glossary
Acknowledgements
 
Descargue el temario para conocer el detalle completo de los contenidos.
 
Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.