MS-721T00 | Plan, configure, and manage collaboration communications systems with Microsoft Teams
 
This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools.
 
Objectives
Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing).
Manage Teams meetings, webinars, and town halls.
Configure Microsoft Teams Rooms and Surface Hub devices.
Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard.
Apply identity and access management best practices.

Audience profile
This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer and prepare learners to take the MS-721 certification exam. 
Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub.
The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Prerequisites
Before attending this course, students should have intermediate knowledge of the following topics:
Plan and configure a Microsoft Teams environment.
Manage chat, teams, channels, and apps.
Monitor and troubleshoot a Microsoft Teams environment.
Microsoft 365.

Course Outline
Learning Path 1: Plan and design Teams collaboration communications systems
Introduction to Teams meetings and calling 
Plan for Teams Phone 
Plan for Microsoft Teams Rooms and Surface Hub 
Lab 1, Exercise 1: Assign permissions and licenses
Lab 1, Exercise 2: Setup PowerShell for Microsoft Teams administrators
Plan and optimize network performance for Teams media 
Lab 2, Exercise 1: Evaluate your network with the Network Planner
Lab 2, Exercise 2: Use the Teams Network Assessment Tool
Lab 2, Exercise 3: Configure a basic network topology for dynamic emergency calling
Configure and deploy Teams Phone 
Lab 2, Exercise 4: Configure voice policies
Lab 2, Exercise 5: Prepare users for calling - Demo
Lab 2, Exercise 6: Configure audio conferencing settings
Configure and deploy Teams Phone with Direct Routing 
Lab 3, Exercise 1: Configure lab for Direct Routing
Lab 3, Exercise 2: Deploy the session border controller
Lab 3, Exercise 3: Configure the session border controller
Lab 3, Exercise 4: Configure Teams for Direct Routing
Lab 3, Exercise 5: Test and validate your configuration
Extend Teams Phone with additional services 
Learning Path 2: Manage Teams collaboration communications systems
Manage meetings and events experiences 
Guided project –Create and assign Teams policies
Configure and manage voice users 
Lab 4, Exercise 1: Manage voice users
Configure auto attendants and call queues 
Lab 4, Exercise 2: Configure call queues and auto attendants
Configure, deploy, and manage Teams devices 
Guided project -Prepare meeting room experiences 
Lab 4, Exercise 3: Manage Teams devices
Monitor and troubleshoot Teams collaboration communications systems
Lab 4, Exercise 4: Monitor and troubleshoot Teams Phone
Configure BYOD  spaces and bookable desks
Lab 5, Exercise 1: Configuring Teams Shared Device and Room Resource Accounts
Lab 5, Exercise 2: Deploy Microsoft Teams Common Area Phones
Lab 5, Exercise 3: Deploy Microsoft Teams Rooms on Windows & Surface Hub 3
Lab 6, Exercise 1: Setup and Configure the Queues App and Voice Application Policies
Lab 6, Exercise 2: Using the Queues App
Lab 6, Exercise 3: Customizing Meetings with Teams Premium
 
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