ITIL 4 ISM PRACT | ITIL 4 Practice: Information Security Management
 
Outline Course
List of figures
List of tables
Module 1: About this guide
ITIL® 4 qualification scheme
Module 2: General information
Purpose and description
Terms and concepts
Scope
Practice success factors
Key metrics
Module 3: Value streams and processes
Processes
Value stream contribution
Module 4: Organizations and people
Roles, competencies, and responsibilities
Organizational structures and teams
Module 5: Information and technology
Information exchange
Automation and tooling
Module 6: Partners and suppliers
Dependencies on third parties
Support from third parties
Module 7: Capability assessment and development
The practice capability levels
Capability self-assessment
Information security management capability development
Module 8: Recommendations for practice success
Glossary
Acknowledgements
 
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