ITIL STRATEGY | ITIL Strategy
 
The ITIL® Strategy (Version 5) course provides an understanding of how organizations define, develop, and sustain strategies that enable long-term value creation in dynamic and technology-driven environments. The course explores how strategy supports organizations in translating vision, purpose, and values into actionable initiatives that guide digital product and service management. Participants will learn how strategic thinking helps organizations navigate complexity, make evidence-based decisions, and align organizational capabilities with evolving business and technological landscapes.
The course also introduces the ITIL Strategy Management Model and explains how strategies are developed and implemented across the organization while considering the ITIL Four Dimensions of Product and Service Management. Through this approach, participants will understand how organizations can maintain strategic relevance, support digital transformation, and ensure that digital products and services continually deliver value to customers and stakeholders.
 
Course objectives
By the end of this course, participants will be able to understand the core ITIL concepts that support strategic decision-making and explain the key principles of ITIL Strategy, including strategy, digital strategy, vision, purpose, values, and digital transformation. Participants will learn how strategy operates in a VUCA environment, how it aligns with the ITIL Four Dimensions of Product and Service Management, and how the ITIL Strategy Management Model supports both strategy development and implementation. The course also enables learners to recognize the organizational capabilities required to sustain strategy and understand how ITIL integrates with frameworks such as DevOps and PRINCE2 to support effective digital transformation and long-term value creation.
 
Audience profile
This course is intended for professionals involved in strategic planning, digital transformation, and the management of digital products and services within modern organizations. It is particularly relevant for IT and business leaders, service managers, product managers, enterprise architects, consultants, and professionals responsible for aligning organizational strategy with digital capabilities and service management practices.
The course is also suitable for individuals who want to develop a deeper understanding of how strategy supports value creation and organizational direction within the ITIL framework, and for professionals pursuing advanced certifications in the ITIL qualification scheme.
 
Prerequisites
Participants must hold the ITIL® Foundation (Version 5) certification before attending this course. A basic understanding of ITIL concepts such as the ITIL Guiding Principles, the ITIL Value System, the Product and Service Lifecycle, and the Four Dimensions of Product and Service Management is recommended to fully benefit from the course content.
This course is designed for professionals who want to deepen their understanding of strategic planning and digital strategy within the ITIL framework and who aim to prepare for the ITIL® Strategy certification exam.
 
Course Outline
Module 1: ITIL Foundation recap
Module 2: Key concepts of ITIL Strategy
Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management
Module 4: The ITIL Strategy Management Model
Module 5: Strategy development cycle
Module 6: Strategy implementation cycle
Module 7: Strategic capabilities
Module 8: ITIL and other frameworks integration
 
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Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.