ITIL SERVICE | ITIL Service
 
The ITIL® Service (Version 5) course provides an in-depth understanding of how organizations design, build, deliver, support, and continually improve digital services to create value for customers and stakeholders. The course explores how services function as a central organizational capability and explains how the ITIL Product and Service Lifecycle Model supports the effective management of digital services throughout their lifecycle.
Participants will learn how value chain activities, management practices, and operating models work together to ensure services remain aligned with stakeholder needs, organizational strategy, and evolving technological environments.
 
Course objectives
By the end of this course, participants will be able to understand the key concepts of digital products and services, explain the purpose and structure of the ITIL Product and Service Lifecycle Model, describe how value chain activities support lifecycle management, and apply lifecycle activities such as discover, design, acquire, build, transition, operate, deliver, and support. Participants will also learn how management practices enable service lifecycle activities, how operating models and value streams support digital service management, and how technologies and frameworks such as AI, automation, DevOps, and PRINCE2 enhance service lifecycle delivery and value creation.
 
Audience profile
This course is intended for professionals involved in the design, delivery, management, and improvement of digital services within modern organizations. It is particularly relevant for IT service managers, service owners, product managers, IT professionals, consultants, and practitioners responsible for managing digital products and services. It is also suitable for individuals who want to deepen their understanding of service management practices within the ITIL framework and advance their ITIL certification path.
 
Prerequisites
Participants must hold the ITIL® Foundation (Version 5) certification before attending this course. A basic understanding of IT service management concepts, digital services, and the ITIL framework is recommended to fully benefit from the course content and prepare for the ITIL® Service certification exam.
 
Course Outline
Module 1: ITIL Foundation recap and digital products and services overview
Module 2: Discover
Module 3: Design
Module 4: Acquire
Module 5: Build
Module 6: Transition
Module 7: Operate
Module 8: Deliver
Module 9: Support
Module 10: The ITIL Product and Service Lifecycle
Module 11: ITIL and other frameworks
 
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Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.