ITIL PRODUCT | ITIL Product
 
The ITIL® Product course provides guidance on how organizations design, develop, and continually improve digital products across the digital product and service lifecycle. The course explains how digital products enable service offerings and digital services that deliver value to customers and stakeholders.
Participants will explore the ITIL Product and Service Lifecycle Model, which includes lifecycle management activities such as discover, design, acquire, build, transition, operate, deliver, and support. The course demonstrates how these activities work together within the ITIL value system and value chain to support the effective management of digital products and services.
Through practical concepts, frameworks, and real-world scenarios, learners will understand how organizations align product capabilities with consumer needs, manage product evolution throughout the lifecycle, and ensure that digital products contribute to successful service outcomes and value co-creation.
 
Course objectives
By the end of this course, participants will be able to:
Understand the key concepts of digital products and digital services and their role in value creation.
Explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model.
Describe how value chain activities support the management of digital products and services across the lifecycle.
Explain and apply the purpose, steps, roles, outputs, critical success factors (CSFs), metrics, and recommendations for lifecycle management activities.
Explain how ITIL management practices enable and support lifecycle activities.
Describe how operating models and value streams support digital product management.
Understand how modern practices and technologies such as AI, automation, PRINCE2, and DevOps enhance the delivery of digital products and services.
 
Audience profile
This course is intended for professionals involved in the design, development, management, and continual improvement of digital products and services.
It is particularly relevant for:
Product managers and product owners responsible for digital product development and lifecycle management
IT service management professionals involved in delivering digital services enabled by products
Service owners, service managers, and delivery managers
Enterprise architects, solution architects, and IT consultants
Professionals involved in digital transformation initiatives
Individuals pursuing the ITIL Managing Professional (MP) designation, which includes the ITIL Product module as part of the certification pathway.
This course is suitable for professionals who want to understand how organizations create, manage, and evolve digital products to enable value co-creation through services within the ITIL framework.
 
Prerequisites
Participants must hold the ITIL® Foundation (Version 5) certification before attending this course.
This course is part of the ITIL Managing Professional (MP) stream within the ITIL® Version 5 qualification scheme. It is intended for professionals who want to deepen their knowledge of digital product and service management and progress toward the ITIL Managing Professional designation.
Participants are expected to have a foundational understanding of ITIL concepts, the ITIL Value System, and the principles of digital product and service management as introduced in the ITIL Foundation certification.
 
Course Outline
Module 1: ITIL Foundation recap and digital products and services overview
Module 2: Discover
Module 3: Design
Module 4: Acquire
Module 5: Build
Module 6: Trasition
Module 7: Operate
Module 8: Deliver
Module 9: Support
Module 10: The ITIL Product and Service Lifecycle
Module 11: ITIL and other frameworks
 
 
Descargue el temario para conocer el detalle completo de los contenidos.

Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.