ITIL-FOUND 5 | ITIL Foundation (Version 5)
 
Course objectives
By the end of this course, you will be able to:
Understand the key concepts of digital product and service management.
Understand service relationships.
Understand the ITIL® Four Dimensions of Product and Service Management.
Understand the ITIL® Value System (ITIL® VS).
Understand how the ITIL® Guiding Principles can help an organization adopt and adapt service management.
Understand the ITIL® Product and Service Lifecycle Model and the value chain activities.
Understand ITIL® Management Practices.
Understand the benefits of value stream mapping and management.
Understand how AI affects ITIL®, what is AI Governance, and how ITIL® interacts with other frameworks (PRINCE2® and DevOps).
 
Course Outline
Module 1: Key concepts of digital product and service management
Module 2: Service relationships
Module 3: The ITIL® Value System (ITIL® VS)
Module 4: Governance
Module 5: ITIL® Guiding Principles
Module 6: Value chain and ITIL® management practices
Module 7: Value streams, mapping and management
Module 8: Continual improvement
Module 9: The Four Dimensions of Product and Service Management
Module 10: ITIL® and other frameworks integration
What's next?
 
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Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.