ITIL 4 Specialist: HVIT | ITIL4 Specialist: High-Velocity IT

ITIL 4 Specialist: HVIT | ITIL4 Specialist: High-Velocity IT

 

COURSE OVERVIEW:

This course provides an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

 

WHAT YOU'LL LEARN:

The course will help students to understand: -

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Know how to contribute to achieving value with digital products

 

PREREQUISITES:

  • ITIL® 4 Foundation

 

RELATED CERTIFICATIONS:

This course will prepare students to take the ITIL Specialist: HVIT Certification. 90 minutes, 40 multiple-choice questions. Pass mark 28/40 – 70%

ITIL Specialist: High-Velocity IT

 

WHO SHOULD ATTEND:

  • Individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments

 

OUTLINE:

  • Understand the following terms:
    • Digital organization
    • High velocity IT
    • Digital transformation
    • IT transformation
    • Digital products
    • Digital technology
  • Understand when the transformation to high velocity IT is desirable and feasible
  • The five objectives associated with digital products – to achieve:
    • Valuable investments – strategically innovative and effective application of IT
    • Fast development - quick realization and delivery of IT services and IT-related products
    • Resilient operations - highly resilient IT services and IT-related products
    • Co-created value - effective interaction between service provider and consumer
    • Assured conformance - to governance, risk and compliance (GRC) requirements
  • Understand how high velocity IT relates to:
    • The four dimensions of service management
    • The ITIL service value system
    • The service value chain
    • The digital product lifecycle
  • Understand the following concepts:
    • Ethics
    • Safety culture
    • Toyota Kata...

ITIL 4 Specialist: HVIT | ITIL4 Specialist: High-Velocity IT

SKU: ITIL 4 Specialist: HVIT
  • Duración 3 días
    Versión 4.0
    Temario                   Descarga aquí ⇩
    Fechas ITIL Consultar           
    Método de entrega 👤      💻      

     

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