ITIL 4 Specialist: CDS | ITIL Specialist: Create, Deliver and Support

ITIL 4 Specialist: CDS | ITIL Specialist: Create, Deliver and Support

 

COURSE OVERVIEW:

This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

 

WHAT YOU'LL LEARN:

The course will help students to understand: -

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Preparation to sit the ITIL 4 Create, Deliver, Support examination
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Preparation to sit the ITIL 4 foundation examination

 

PREREQUISITES:

Candidates must hold the ITIL 4 Foundation certificate.

  • ITIL® 4 Foundation

 

RELATED CERTIFICATIONS:

This course prepares delegates for the ITIL 4 Specialist: Create, Deliver and Support examination and is one of the four modules that lead to the award of ITIL 4 Managing Professional status.

 

WHO SHOULD ATTEND:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

 

OUTLINE:

  1. Understand the concepts and challenges relating to the following across the service value system...
  2. Understand how to use a ‘shift left’ approach
  3. Know how to plan and manage resources in the service value system...
  4. Understand the use and value of information and technology across the service value system...
  5. Know how to use a value stream to design, develop and transition new services
  6. Know how the following ITIL practices contribute to a value stream for a new service...
  7. Know how to use a value stream to provide user support
  8. Know how the following ITIL practices contribute to a value stream for user support...
  9. Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including...
  10. Understand the use and value of the following across the service value system...

ITIL 4 Specialist: CDS | ITIL Specialist: Create, Deliver and Support

SKU: ITIL 4 Specialist: CDS
  • Duración 3 días
    Versión 4.0
    Temario                   Descarga aquí ⇩
    Fechas ITIL Consultar           
    Método de entrega 👤      💻      

     

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