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PL-7008 | Create and extend custom copilots in Microsoft Copilot Studio

PL-7008 | Create and extend custom copilots in Microsoft Copilot Studio

 

In this learning path, you will learn how to create custom copilots with Copilot Studio and will get the opportunity to practice your skills in a guided project.

 

Prerequisites

  • Candidates for this credential should be familiar with data modeling concepts in Microsoft Dataverse and with Copilot Studio.

 

Course Outline

Module 1: Build an initial copilot with Microsoft Copilot Studio

This module describes how to create copilots by using Microsoft Copilot Studio.

  • Introduction
  • Copilot creation
  • Copilot creation using conversational builder
  • Generative Answers
  • Deploy copilots
  • Check your knowledge
  • Summary

Module 2: Manage topics in Microsoft Copilot Studio

In Microsoft Copilot Studio, topics are used to small conversations related to a specific subject. A Microsoft Copilot Studio bot typically includes many topics. This module you're introduced to the basic principles of topics such as trigger phrases and conversation paths and how to create them.

  • Introduction
  • Work with bot topics
  • Branch a topic
  • Create topics for existing support content
  • Work with system fallback topics
  • Manage topics
  • Check your knowledge
  • Summary

Module 3: Work with entities and variables in Microsoft Copilot Studio

Microsoft Copilot Studio allows organizations to quickly create copilots based on business scenarios their customers and employees can easily interact with as needed. Items like topics can be easily created by subject matter experts with no coding required, to create intelligent conversation paths to help guide individuals down as they interact with the copilots. The copilot authoring functionality provided by Microsoft Copilot Studio provides a great starting point for organizations to build intelligent copilots.

  • Introduction
  • Work with entities
  • Custom entities
  • Use entities in conversations
  • Work with variables
  • Reuse variables across topics
  • Check your knowledge
  • Summary

Module 4: Enhance Microsoft Copilot Studio copilots

Many times, you might need to leverage or integrate other technologies for your copilot to provide the experience you want. This module examines some of the methods that you can use to enhance your Microsoft Copilot Studio copilots such as leveraging Power Automate flow to add actions and transferring conversations from a copilot to Omnichannel for Customer Service.

  • Introduction
  • Use Power Automate to add actions
  • Copilot actions
  • Transfer conversations to agents by using Omnichannel for Customer Service
  • Create topics for existing support content
  • Trigger types
  • Analyze copilot performance
  • Check your knowledge
  • Summary

Module 5: Create a copilot with Microsoft Copilot Studio and Dataverse for Teams

Employees who have quick access to information make better decisions, reduce errors, and save money. Copilots create a personalized experience that simplifies how employees get information. Microsoft Copilot Studio and Dataverse for Teams create intelligent copilots to quickly respond to employee needs without building high-code solutions.

  • Introduction
  • Create your first copilot
  • Create and modify topics
  • Add inputs, variables, and conditions
  • Call an action to pull in Dataverse for Teams data
  • Publish and share your new copilot
  • Check your knowledge
  • Summary

Module 6: Guided Project - Create copilots with Microsoft Copilot Studio

This module describes how to create copilots by using Microsoft Copilot Studio. Copilot is a new feature that you can use to create copilots by using natural language. It uses the power of GPT-3 to generate topics, trigger phrases, and responses for your copilot. This module also briefly covers how to use the Conversation Booster feature to improve your copilot responses.

  • Introduction
  • Prepare
  • Exercise - Create custom tables
  • Exercise - Build a bot in Microsoft Copilot Studio with the new AI capabilities
  • Exercise - Create and manage topics
  • Exercise - Set up Generative AI
  • Check your knowledge
  • Summary

 

Descargue el temario para conocer el detalle completo de los contenidos.

 

Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste.

PL-7008 | Create and extend custom copilots in Microsoft Copilot Studio

SKU: MICROSOFT-PL-7008
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