MB-210T01-A | Microsoft Dynamics 365 Sales
 
Microsoft Dynamics 365 Sales is an end-to-end application to manage the handling of customers and potential customers. Using Dynamics 365 Sales, organizations can track data against sales goals, automate best practices, learn from data, and more. Join our team of globally recognized experts as they take you step by step from lead to opportunity to closed deal.  Using the application’s available automation and customization options you will learn how to enable sales staff to be their most productive selves.
 
Audience Profile
A Dynamics 365 Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. 
 
Prerequisites
Students should be familiar with Dynamics 365 model-driven applications and the Power Platform. Students should also be familiar with the sales process and sales organizations. No certifications are required as a pre-requisite for this course, but PL-200T00 (Power Platform Functional Consultant) is recommended as a supplement to this course.
 
Course outline
 
Module 1: Set up and configure Dynamics 365 Sales
Module 2: Manage leads with Dynamics 365 Sales
Module 3: Manage opportunities with Dynamics 365 Sales
Module 4: Work with Dynamics 365 Sales insights
Module 5: Manage and organize your product catalog with Dynamics 365 Sales
Module 6: Process sales orders with Dynamics 365 Sales
Module 7: Manage relationships with relationship selling in Dynamics 365 Sales
Module 8: Analyze Dynamics 365 sales data
Module 9: Define and track individual goals in Dynamics 365 Sales and Customer Service
Module 10: Use goal metrics in Dynamics 365 Sales and Customer Service
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