ITIL 4 DPI | ITIL 4 Strategist: Direct, Plan and Improve
 
This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL™ 4 best practice service value system featured in the latest 2019 guidelines.
 
What you'll learn:
The course will help students to:
Understand the Key Concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices
 
Prerequisites:
Candidates must hold the ITIL™ 4 Foundation certificate.
ITIL™ 4 Foundation
 
Related Certifications:
This course prepares delegates for the ITIL™ 4 Strategist: Direct Plan and Improve examination and is one of the four modules that lead to the ITIL™ 4 Managing Professional designation, and one of the two modules that lead to the ITIL™ 4 Strategic Leader designation.
 
Who should attend:
Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
 
OUTLINE
Module 1: Course Introduction
Course Overview
ITIL™ 4 Certification Scheme
Course Components
Course Agenda
Case Study: Axle Car Hire
Case Study: HandyPerson on Demand
Exam Details
Module 2: Core Concepts of DPI
Basics of Direction
Basics of Planning
Basics of Improvement
Other Core Elements
Module-End Exercise
Module 3: DPI through Service Val ue System and Guiding Priniples      
DPI of the SVS
DPI of Guiding Principles
Applying Guiding Principles to a New Service Organization
Module 4: Role of Direction in Strate gy Management       
Introducing Strategy Management
Developing Effective Strategies
Defining Structures and Methods for Decision-Making
Planning Strategy and Direction for a Service Organization
Module 5: Implementat ion of Strate gies       
Managing Risks in DPI
Making Decisions through Portfolio Management
Developing a Business Case
Directing via Governance, Risk, and Compliance (GRC)
Defining Governance Structure and Managing Risks
Module 6: Introduction to Assessment and Planning
Core Concepts of Assessment
Conducting Effective Assessments
Core Concepts of Planning
Module 7: Assessment and Planning through VSM
Introducing VSM
Developing Value Stream Maps
Knowing More About VSM
Developing Value Stream Maps
Module 8: Measurement, Reporting, and Continual Improvement          
Measurement and Reporting
Alignment of Measurements and Metrics
Success Factors and Key Performance Indicators
Continual Improvement
Module 9: Measurements and Continual Improvement through Dimensions and SVS
Measurements For The Four Dimensions
Module 10: OCM Principles and Methods
Basics of OCM
Ocm throughout Dpi and Service Value Chain
Resistance and Reinforcement
Module 11: Communicat ion Principles and Methods
Basics of Effective Communication
Communication With Stakeholders
Understanding the Importance of Communication
Module 12: SVS Development Using Four Dimensions
Organizations and People in The SVS
Partners and Suppliers in The SVS
Value Streams and Processes in The SVS
Information and Technology in The SVS
Developing an SVS Using the Four Dimensions
 
Descargue el temario para conocer el detalle completo de los contenidos
 
Debido a las constantes actualizaciones de los contenidos de los cursos por parte del fabricante, el contenido de este temario puede variar con respecto al publicado en el sitio oficial, sin embargo, Netec siempre entregará la versión actualizada de éste