ITIL 4 SCM PRACT | ITIL 4 Practice: Service Configuration Management
 
OUTLINE COURSE
List of figures IV
List of tables V
Module 1: About this guide
1.1 ITIL® 4 qualification scheme
Module 2: General information
2.1 Purpose and description
2.2 Terms and concepts
2.3 Scope
2.4 Practice success factors
2.5 Key metrics
Module 3: Value streams and processes
3.1 Processes
3.2 Value stream contribution
Module 4: Organizations and people
4.1 Roles, competencies, and responsibilities
4.2 Organizational structures and teams
Module 5: Information and technology
5.1 Information exchange
5.2 Automation and tooling
Module 6: Partners and suppliers
6.1 Service configuration management in the service relationship ecosystem
6.2 How partners and suppliers support the practice
Module 7: Capability assessment and development
7.1 The practice capability levels
7.2 Capability self-assessment
7.3 Service configuration management capability development
Module 8: Recommendations for practice success
Glossary
Acknowledgements
 
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