AUCCE2 | Administering Cisco Unified Contact Center Enterprise Parte 2

 

Version: 2.0


Overview    
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.  


Objectives
    Upon completing this course, the learner will be able to meet these overall objectives:

•    Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.
•    Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
•    Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.


Prerequisites    None
 

COURSE DETAILS

Module 1: Cisco Unified Contact Center Enterprise v10 Overview

Module 2: CCE Config and Scripting

Module 3: CCE (ICM) Advanced Scripting

Module 4: Advanced VXML Functionality

Module 5: Supporting CCE

AUCCE2 | Administering Cisco Unified Contact Center Enterprise Parte 2

SKU: CISCO-AUCCE2
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