10982D | Supporting and Troubleshooting Windows 10

10982D | Supporting and Troubleshooting Windows 10

About his course

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.


Audience profile


The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it. 


The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.


The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10


At course completion

After completing this course, you will be able to:

  • Plan hybrid configuration with Exchange Server and Exchange Online.

  • Perform an Exchange Server hybrid deployment.

  • Deploy Skype for Business and Teams in a hybrid deployment.

  • Deploy SharePoint and OneDrive for Business in a hybrid environment.

  • Deploy Azure MFA, Identity Protection and Azure Information Protection.

  • Deploy various authentication methods in a hybrid Office 365 deployment.


Course Outline

Module 1: Implementing a Troubleshooting Methodology

Module 2: Troubleshooting Startup Issues​​​​​​​

Module 3: Performing System Recovery

Module 4: Troubleshooting Hardware and Device Drivers

Module 5: Administering Windows 10

Module 6: Resolving Issues with Network Connectivity

Module 7: Troubleshooting Group Policy

Module 8: Configuring and Troubleshooting User Settings

Module 9: Troubleshooting Remote Connectivity

Module 10: Configuring and Troubleshooting Resource Access

Module 11: Troubleshooting Applications

Module 12: Maintaining Windows 10

10982D | Supporting and Troubleshooting Windows 10